Product Return & Exchange Policy
1. You can return the product in case of any problem during delivery such as broken, torn, wrong size, damaged, unhealthy, unusable, not working, mismatch with the picture etc. In this case the product packaging or box should be completely intact.
2. If there is a problem with the product during delivery, clothing and footwear are returned within a maximum of 10 days if the product is not damaged or unopened.
We also make arrangements to supply similar good products instead of refundable products as per the wishes of the customer.
3. You must notify our representative about the return of the product by mail to [email protected]. or by calling +8801648893806 within maximum 48 hours after receiving the delivery of the product.
4. To follow the online return procedure, go to the Order Details page under Order History and click on the return or return link next to the product you want to return. Follow the on screen and fill in the required information and submit the request. Then send the refundable product to our office at your own risk.
Refund policy (in case of advance payment)
- If the ordered product is not in our stock, we will refund your paid price within 7 days.
- If Abaranshop.com is unable or unwilling to serve any product, we will refund your refund within the stipulated time.
- If the customer returns any paid product, we will refund the customer’s money as per the terms of our product return policy.
- If you find that your product is problematic, Abaranshop.com will refund your paid price if you return it according to our product return policy.
- If a product is delivered to you that you did not order, Sonamani.com will change the product you ordered or refund the price paid.
- Abaranshop.com will re-inform you about your order before shipping the product. You cannot change your order after shipment.
- No price will be refunded except for the only problematic product after delivery.
- If the customer receives a damaged / problematic product or finds a product that does not match his / her order, you must notify him / her within 48 hours of receiving the product by mail to [email protected] or by calling +8801648893806. In this case, if you are not interested in getting a similar good product instead of the problematic product, you will get a refund of the paid price of your product.
- After receiving any objection or complaint about the product, Abaranshop.com will investigate the complaint and if your complaint is true, it will take necessary steps to refund the paid price of your product.
- The refund process will start after your refundable product reaches us. Upon receipt of the refundable product we verify the quality of the product, the manner in which you paid the price at the time of payment of the product i.e. by card or account will be paid to your refundable product within 7 days within our stipulated time.
- In case of refund of the price of the product only the amount equal to the price of the product will be refunded. In this case no bonus, gift price or benefits, no refund of delivery charge.
- You can purchase any product from Abaranshop.com with a refund for the price of your refundable product.
- Follow this procedure to get a refund for your product. Mail us at [email protected] or by call at +8801648893806. You should write all the details (Eg. why you want to return) in the mail. Upon receiving your mail or call, we will reach to term of refunding manually. We will refund either through bank, bkash or Nagad.
Order Cancellation Policy
Abaranshop.com aims to provide 100% customer satisfaction. If for any reason you want to cancel the order, we will assist you. Upon successful cancellation of your purchased product, you will receive a refund in accordance with our product refund policy. You can cancel the order of your purchased product in the following ways.
- You can cancel the product order before your purchased product is delivered.
- If the delivery of the product is completed, there will be no chance of canceling the order of the product.
- If a product of an order is also delivered, you cannot cancel the order.
- You must contact us within 12 hours to cancel your order.
- To cancel your order, please mail us [email protected] or call at +8801648893806 withing 12 hours. Upon receiving your mail or call, we will cancel your order asap.
- Abaranshop.com reserves the right to cancel your order at any time due to unavoidable reasons even after order confirmation. In this case, if you have paid the advance price, Abaranshop.com will refund your advance payment according to the price refund policy.